8-9 October 2018 - Berlin, Germany

Connected Customer: Utilities

How Technology is Driving Multichannel Customer Engagement

Join the Connected Customer: Utilities Community

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Bring Your Team: 4 for 3 Offer

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Connecting the Digital, Technological, Human and Strategic

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The Customer Information System (CIS) is a vital component of the meter-to-cash value chain for utility companies. Combining more than a decade of experience in consulting and software development, with a deep knowledge of CIS for utilities, we are pleased to introduce our flagship product - Empirica Stream.

Empirica Stream is a fully featured CIS that includes CRM, billing, collection and energy data management.  It also provides a complete set of tools and applications for energy suppliers to adapt quickly and efficiently to any fast changing business needs.

The software supports cross-selling and up-selling processes for both utility and non-utility products and services - everything can be converged into one bill.  It is built entirely on a service oriented architecture as an open platform, with an API design that supports customer engagement and helps to build a positive customer experience. The billing engine and customer ledger are designed to process millions of customers and contract accounts.

Despite its complexity, the system is still very cost effective and its intuitive nature makes it easy to learn, use, operate and administer. 

For more information, visit empiricastream.com


With over 4,000 customers, SAP is dedicated to the Utilities Industry, and at SAP Customer Experience we provide integrated omnichannel software solutions that let utilities create great experiences for their customers.  We help Utilities move from Traditional Business models to new “Prosumer” Business models, and in the process, move from single faceted, meter centric relationships to multifaceted relationships that are proactive and advisory.

Meters are still important, but in the prosumer world meters might just as soon run backwards as customers, through solar and wind, generate power and not just consume it.  In the rapidly evolving prosumer world there are smart homes featuring IOT devices, smart appliances and energy storage.  And in the prosumer world, utilities proactively offer information and advice that make their customers lives better.

SAP Customer Experience offers the latest solutions to manage this new complexity and provide a great prosumer customer experience.  We offer solutions for Commerce, Marketing, Sales, Service & Self-Service, Identity Management, Customer Preferences and GDPR compliance all integrated to the Utilities’ Digital Core.

Cloud or on-premise, together or individually, our solutions deliver great customer experiences that lead to higher customer satisfaction, improved operating efficiency and increased profitability.

To find out more please visit our website at https://cx.sap.com/en/solutions/industries/utilities or feel free to reach out to us directly at sales@hybris.com 

Why Sponsor the 2018 Event?

As a sponsor of the Connected Customer: Utilities conference, you will have the opportunity to represent your company through our direct marketing and web-based communications prior to the conference, as well as onsite at the conference itself.

Our packages are entirely flexible, so ask us about individual possibilities to present your company within the frame of the event. 

Benefits of Sponsoring

Increase Awareness

Reach potential new customers by including your company name and logo on our conference materials

Present with a Customer

Showcase your customer references and demonstrate live how your services made them successful

Networking With the Community

During the conference or at our evening networking event, meet with key decision makers from across the industry

Showcase your Solutions

Put your organization in direct contact with users looking for new solutions at our partner exhibition

Schedule One-to-One Meetings

Utilise our dedicated meeting space to organise private and one-to-one meetings with key contacts and customers

Stengthen Your Contacts

Develop your contact base with personal engagement with a range of prospective clients

Get in Touch

If you would like to find out more about sponsorship opportunities for 2018, including exhibition space and agenda slots, please contact Cathy Rincon-Mergenthaler .

Cathy Rincón-Mergenthaler

Sponsorship Manager


Aurndeep Kaur

Office and Events Assistant
Tel.: +44 - (0)121 - 200 3810
Fax: +44 - (0)121 - 212 1623
e-mail: a.kaur@tacook.com